Warranty & Damaged Products Policy

If your Lotus Seat develops or arrives with a genuine manufacturing defect, please contact Divine Lotus with your:

• Name
• Order number
• Description of the problem
• Clear photographs or videos showing the issue

We may ask for additional information where reasonably necessary to understand the issue.

Depending on the circumstances, this may include issues such as:

• Structural failure of the base
• Significant defects in the latex cushion
• Stitching failure
• Zipper failure
• Cover defects present upon delivery
• Incorrect assembly
• Product materially different from what was ordered
• Other faults resulting from manufacturing rather than normal use

Minor variations in natural materials, fabric texture, cork appearance, stitching or colour that do not materially affect the product’s intended use are not necessarily manufacturing defects.

If your Lotus Seat arrives damaged, please contact us as soon as reasonably possible.

Please keep:

and take clear photographs of:

• Outer carton
• Shipping label
• Damaged packaging
• Product damage

This helps us understand what happened and, where necessary, raise the issue with the courier.

If you receive:

• The wrong Lotus Seat version
• The wrong colour/design
• Missing included items
• An incorrect cover
• Another product different from your confirmed order

please contact us.

Unless applicable consumer law provides otherwise, this policy does not normally cover damage resulting from:

Natural materials may also develop subtle visual changes with age and use. Such changes are not necessarily defects.

Natural latex is a responsive material and may change subtly with prolonged use and age.

Normal settling or minor changes that do not materially affect the intended function of the seat are not automatically considered manufacturing defects.

Significant abnormal deterioration will be assessed according to the circumstances and applicable consumer rights.

The cork-composite foundation is intended to provide the structural support and geometry of The Lotus Seat.

Natural variations in cork colour, granulation and appearance are part of the character of the material.

Structural cracking, separation or other abnormal failure that results from manufacturing will be assessed separately from cosmetic variation or customer-caused damage.

Removable covers are subject to normal wear over time. Manufacturing defects in stitching, fabric construction or zippers will be considered according to the circumstances.

Damage caused by incorrect washing, harsh chemicals, excessive heat, improper handling or use contrary to the care instructions may not qualify as a manufacturing defect.

Where necessary, we may ask for photographs, video, additional information or return of the affected product so that the issue can be inspected.

We will not reject a genuine claim simply because the customer cannot diagnose the technical cause of the problem.

The customer only needs to reasonably explain and demonstrate what has gone wrong.

Once the issue has been assessed, an appropriate solution may include:

The appropriate remedy may depend on the nature and severity of the defect, availability of replacement products and the consumer rights applicable to the purchase.

Where a product is confirmed to be defective, damaged during delivery, or incorrectly supplied by Divine Lotus, the customer will not be expected to bear reasonable corrective shipping costs where we are responsible or applicable law requires us to cover them.

We may provide a prepaid return method, arrange collection, reimburse reasonable approved return costs, or use another appropriate solution depending on the customer’s location.

A replacement or refund fixes the transaction. Sometimes we may want to do a little more.

Such gestures are discretionary and separate from the customer’s legal rights and the remedies owed for the underlying problem.

At this stage, Divine Lotus does not make an additional fixed-duration commercial warranty promise beyond the rights and remedies described in this policy and any mandatory statutory guarantees that apply to the customer.

As we gather longer-term information from production and real-world use, we may introduce a separate commercial warranty in the future.

Any future commercial warranty will supplement - not replace - mandatory consumer rights.

Consumer guarantees and warranty rights differ between countries. Customers may have statutory rights in their country that provide additional remedies or protection beyond this policy.

Nothing in this policy limits rights that cannot legally be excluded or restricted.

For a warranty, damage or defective-product claim, contact:

Please include your order number and enough information for us to understand the issue.