Terms & Conditions

The Lotus Seat is offered by:

The Lotus Seat is an ergonomic meditation seat designed to provide a comfortable and supportive foundation for seated meditation.

We currently offer:

Shipping, applicable taxes, customs duties and other charges are separate unless expressly stated as included.

We make reasonable efforts to present our products accurately. Because screens, photography, lighting, materials and manufacturing processes can vary, slight differences may occur in:

• Colour
• Texture
• Stitching
• Natural cork appearance
• Fabric appearance
• Dimensions
• Other minor finishing details

Natural materials may also contain normal variations that are part of their character rather than defects. Material differences or manufacturing tolerances that do not materially affect the product’s intended use are not automatically considered defects, subject to applicable consumer law.

Customers ordering The Lotus Seat - Custom are responsible for reviewing their selected colour/design configuration before confirming the order.

Once production of a genuinely personalised product begins, changes or change-of-mind cancellations may be restricted where permitted by applicable law.

This does not affect rights relating to defective, damaged, incorrect or non-conforming products.

Unless otherwise stated, prices displayed on the website are in Euros (EUR) for international orders or Indian Rupees (INR) for orders placed within India. Current intended prices are:

• The Lotus Seat - €149 (or ₹14,999 for India)
• The Lotus Seat - Custom - €199 (or ₹19,999 for India)

Prices may change for future orders. A price change after an order has been accepted will not normally alter the agreed product price for that order, except where required by law or where an obvious pricing error applies.

Customers whose payment account uses another currency may be charged currency-conversion or foreign-transaction fees by their bank, card issuer or payment provider. These charges are outside Divine Lotus’s control.

Unless expressly stated otherwise:

• Product price does not include shipping or destination-country taxes/duties.
• Applicable shipping charges will be shown or communicated during ordering.
• International customers may also be responsible for import duties, VAT/GST, customs fees or other charges imposed by their destination country.

Please review the Shipping & Delivery Policy for further information.

Submitting an order means the customer is offering to purchase the selected product under these Terms.

An order is considered accepted when we provide confirmation of acceptance or otherwise begin processing it, depending on the checkout system and applicable law.

We may contact the customer if additional information is reasonably required to process or deliver the order.

Payment must be made through the payment methods available at checkout. Payments may be processed by independent payment providers. Divine Lotus does not need to directly store complete payment-card details where those details are securely handled by the payment provider.

An order may not proceed if payment:

• Fails
• Is declined
• Cannot be verified
• Is reversed
• Is reasonably suspected of fraud or unauthorised use

Early Lotus Seat orders may form part of our first production batches. The expected production period will be disclosed before purchase. Our current expectation for the initial batch is approximately:

We will communicate meaningful unexpected delays and provide any cancellation, revised-delivery or refund options required by applicable law.

If a customer needs to change an order, they should contact us as soon as possible. We will make reasonable efforts to accommodate requests before production or dispatch, but changes cannot always be guaranteed once work on the order has begun.

Custom products may have additional restrictions once personalisation/production begins.

Nothing in this section removes cancellation rights that customers may have under mandatory applicable consumer law.

Customers are responsible for providing accurate delivery and contact information. Delivery estimates depend on production, destination, courier service, customs and other circumstances.

Tracking will be provided where available.

Detailed shipping rules including international duties, delays, failed deliveries, lost parcels and transit damage are contained in our Shipping & Delivery Policy.

Eligible returns and refunds are governed by our Returns & Refunds Policy. Our general approach is simple:

• Changed your mind: return rules and applicable return costs apply.
• We sent something damaged, defective or incorrect: we’ll work to make it right at no additional cost where required.
• Customer-caused damage or misuse: this will generally not qualify as a product defect or ordinary return.

Mandatory consumer rights always remain applicable.

If a Lotus Seat arrives damaged, defective or materially different from what was ordered, contact us with the order information and reasonable evidence such as photographs.

Depending on the circumstances and applicable law, the appropriate remedy may include:

Repair, replacement, refund or another suitable resolution.

The Lotus Seat should be used for its intended purpose and in accordance with any care/use instructions supplied with the product.

Customers should:

• Use meditation postures appropriate for their own mobility and comfort
• Avoid forcing Siddhasana, Padmasana or other positions
• Stop or change position if significant discomfort occurs
• Follow washing and care instructions
• Avoid misuse that could damage the seat

The product is not intended as a substitute for appropriate medical care.

Content on our website relating to meditation, posture, back discomfort, numbness, pelvic positioning, asana, pranayama, Siddhasana, Padmasana, prana, nadis, Ida, Pingala, and Sushumna is provided for general educational, wellness or traditional-practice purposes.

Traditional yogic concepts such as prana and nadis are presented in the context of yogic teachings and traditions. Please see our Product & Meditation Disclaimer for further information.

Where included with an order, the Sadhana Practice Guide and related meditation resources are intended for the customer’s personal use.

Unless expressly permitted, customers may not commercially reproduce, sell, redistribute, upload or republish Divine Lotus digital content.

Where teachings or material belong to third parties, their respective rights remain with the relevant rights holders.

Unless otherwise stated, Divine Lotus or its licensors own or have permission to use the website’s:

Website content may not be copied, reproduced, commercially exploited or presented as another party’s work without appropriate permission.

If customers voluntarily submit reviews, photographs or other content, Divine Lotus will not automatically assume unrestricted ownership of that material.

If we want to use identifiable customer content in advertising or marketing, we may request appropriate permission where required.

Customers should only submit content they have the right to share.

We aim to keep the website accurate and available, but temporary interruptions may occur because of:

• Maintenance
• Technical problems
• Hosting failures
• Payment-provider issues
• Security incidents
• Events outside our reasonable control

We may update or improve the website over time.

Occasionally, an obvious error may appear in a price, description, promotion or other website information.

Where legally permitted, we may correct an obvious error and contact an affected customer before proceeding.

For example, if a €199 product is accidentally displayed as €19 because of a clear technical error, we may explain the mistake and provide appropriate options rather than being required to fulfil an obviously erroneous price where applicable law allows.

We may refuse, suspend or cancel transactions where we reasonably believe there is:

• Fraud
• Unauthorised payment use
• Abuse of return/refund systems
• Deliberate false claims
• Attempts to manipulate promotions
• Unlawful use of the website

This does not permit Divine Lotus to deny legitimate consumer claims simply because a customer exercises their legal rights.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Divine Lotus is not responsible for losses resulting solely from:

• Improper or unintended product use
• Ignoring care instructions
• Customer-caused damage
• Forcing meditation/yoga postures beyond personal mobility
• Third-party services outside our reasonable control
• Events that could not reasonably have been prevented

Any limitation of liability in these Terms remains subject to mandatory consumer protection laws.

Production or delivery may occasionally be affected by events outside our reasonable control, including natural disasters, transportation disruptions, customs delays, strikes, governmental restrictions, supply-chain interruptions or similar events.

We will communicate meaningful impacts where reasonably possible and respect any rights customers have under applicable law.

These Terms may be updated as Divine Lotus grows, enters new markets, introduces new products or responds to legal/operational changes.

The version applicable to an order will generally be the version presented at the relevant time, subject to applicable law.

The Last updated date will appear at the top of this page.

Divine Lotus operates from India. These Terms are intended to be governed by the applicable laws of India, subject to any mandatory consumer protections, jurisdictional rights or other laws that cannot legally be excluded for customers in their country of residence.

Nothing in these Terms is intended to deprive an international customer of mandatory rights available to them under applicable law.