Privacy Policy

This website is operated by:

For applicable privacy laws, the legal company operating Divine Lotus will generally be responsible for determining how personal information collected through this website is used.

Depending on how you interact with Divine Lotus, we may collect:

We may use personal information to:

• Process and fulfil orders: Including payment confirmation, manufacturing, customisation, packaging, shipping and delivery.
• Communicate about orders: Including confirmations, production updates, tracking, delays, returns and refunds.
• Provide customer support: Including answering questions and resolving product or delivery issues.
• Operate and improve the website: Including understanding how visitors use the website and identifying technical problems.
• Prevent fraud and protect security: Including detecting suspicious transactions or misuse.
• Meet legal and regulatory obligations: Including accounting, taxation, customs, consumer-protection and record-keeping requirements.
• Send marketing communications: Where we have the appropriate permission or another lawful basis to do so.

Providing a phone number or email address to complete an order does not automatically mean that the customer has agreed to receive unrelated promotional marketing. Where required, marketing consent will be requested separately.

If you choose to receive updates from Divine Lotus, we may send information about:

• Product launches
• New covers/designs
• Meditation resources
• Sadhana-related content
• Relevant brand updates

You can unsubscribe from marketing emails using the unsubscribe option provided in the message. For WhatsApp marketing, you can ask us to stop promotional messages at any time.

Stopping marketing messages will not prevent us from sending necessary communications relating to an existing order, transaction, return or customer-service request.

Before products become available for purchase, we may offer a Notify Me or waitlist form. This may collect:

We use this information to provide requested launch/product availability updates and related communications consistent with the permission provided.

Participation in the waitlist does not create an obligation to purchase.

We may use Google Analytics (GA4) to understand how people find and use the website. This may help us understand information such as:

• Number of visitors
• Pages viewed
• General traffic sources
• Website interactions
• Conversion activity
• Device/browser information

Analytics technologies will be configured and used in accordance with applicable privacy and cookie requirements.

We may use technologies such as Meta Pixel and related Meta advertising tools.

Subject to applicable consent/privacy requirements, these technologies may help us understand whether advertising on platforms such as Instagram or Facebook leads to actions on our website - for example:

They may also support advertising measurement and retargeting. Where applicable law requires consent before advertising cookies or similar tracking technologies are used, we will seek that consent.

The website may use cookies or similar technologies for purposes such as:

• Essential functionality: Keeping the website secure and enabling necessary website/checkout functions.
• Preferences: Remembering certain website choices.
• Analytics: Understanding how the website performs and is used.
• Advertising/measurement: Measuring advertising effectiveness and supporting relevant advertising where permitted.

Where required, visitors will be given appropriate choices through a cookie/consent mechanism. Further details are provided in our Cookie & Tracking Notice.

We may share only the information reasonably necessary with service providers that help us operate Divine Lotus. These may include:

• Payment processors: To securely process transactions.
• Courier and logistics providers: To deliver orders and provide tracking.
• Website hosting and technical providers: To operate and maintain the website.
• Analytics providers: To understand website performance.
• Marketing platforms: Where appropriate permissions and legal requirements are satisfied.
• Professional advisers: Such as accountants, legal advisers or auditors where reasonably necessary.
• Government/customs/tax authorities: Where disclosure is legally required.

Because Divine Lotus intends to serve customers internationally, some service providers may process information in countries different from the customer’s own.

Where privacy law requires safeguards for international transfers, we will use appropriate measures required by applicable law.

We do not intend to retain personal information indefinitely without reason. Retention periods depend on why the information was collected. For example:

• Order/transaction records: May need to be retained for accounting, tax, warranty, fraud-prevention or legal purposes.
• Customer-service records: May be retained for a reasonable period to resolve disputes or understand previous communications.
• Marketing information: May be retained until consent is withdrawn or the information is no longer reasonably required, subject to applicable law.

Information will be deleted, anonymised or otherwise handled appropriately when it is no longer reasonably required, subject to legal retention obligations.

We take reasonable organisational and technical measures to protect personal information. These may include:

However, no internet-based system can guarantee absolute security.

Depending on where you live, privacy law may give you rights regarding your personal information. These may include the right to:

• Request access to personal information
• Correct inaccurate information
• Request deletion where applicable
• Withdraw consent
• Object to or restrict certain processing
• Request portability where applicable
• Opt out of marketing
• Raise a privacy complaint

The exact rights available depend on the law applicable to the individual and the processing involved.

Where we rely on consent, you may withdraw that consent.

Withdrawing marketing consent does not affect the lawfulness of processing that occurred before withdrawal and does not prevent us from using information where another lawful reason applies - for example, retaining transaction records required by tax law.

We aim to make withdrawing consent reasonably straightforward.

The Lotus Seat and our commercial website are not specifically directed toward young children.

We do not knowingly seek to collect children’s personal information for marketing purposes without any consent or other safeguards required by applicable law.

If we become aware that personal information has been collected improperly from a child, we will take appropriate steps.

Our website or Sadhana resources may occasionally link to external websites, videos or services.

Those third parties operate under their own privacy practices. Divine Lotus is not responsible for the privacy practices of independent third-party websites.

We may update this Privacy Policy as:

• Our services change
• New website technologies are introduced
• We enter new markets
• Privacy requirements change

The current version will be published on this page with an updated Last updated date. Material changes will be communicated where required.

To ask a privacy question or exercise an applicable privacy right, contact:

Please provide enough information for us to understand and appropriately verify the request without sending unnecessary sensitive information.

Nothing in this Privacy Policy is intended to remove or restrict privacy rights that cannot legally be waived under applicable law.