Shipping & Delivery Policy

Divine Lotus intends to ship within India and internationally to supported countries and regions.

Availability may vary depending on courier coverage, customs restrictions, local regulations and other logistical considerations.

If we are unable to ship to your location, we will let you know before accepting or fulfilling the order.

Our first Lotus Seats are being produced in limited batches.

As one of our early customers, your order is helping begin the journey of The Lotus Seat. We appreciate the trust that comes with ordering from our first production batches, and we will keep you informed about meaningful changes to your order status.

Once your Lotus Seat is ready and handed to the courier, delivery time will depend on:

• Destination country
• Courier service
• Customs clearance
• Local delivery network
• Weather or transportation disruptions
• Other circumstances outside our reasonable control

Where possible, an estimated delivery timeframe will be provided during checkout or after dispatch. Estimated dates are not guaranteed unless expressly stated otherwise.

Shipping is not included in the listed product price unless specifically stated otherwise.

The applicable shipping charge will be calculated or communicated based on the destination and available delivery service.

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT/GST or similar taxes
• Customs processing or brokerage charges
• Other charges imposed by the destination country

Unless checkout specifically states that these charges are included, the customer is responsible for applicable destination-country duties, taxes and customs charges.

These amounts are determined by local authorities and are generally outside Divine Lotus’s control.

Once the order has been dispatched, tracking information will be provided where the selected courier service supports tracking.

Customers will normally receive:

• Courier name
• Tracking number
• Tracking link or instructions

Tracking information may take some time after dispatch to become active in the courier’s system.

Customers are responsible for providing a complete and accurate delivery address, including:

Please check these details carefully before completing the order.

If an address needs to be changed, contact us as soon as possible. We will try to help, but an address may no longer be changeable after dispatch.

If delivery fails because of an incorrect/incomplete address, repeated unsuccessful delivery attempts, refusal to accept the parcel, or another circumstance attributable to the recipient, additional shipping or return costs may apply where legally permitted.

If the parcel is returned to Divine Lotus, we will contact the customer to discuss the available options.

International customers may occasionally be asked by the courier or customs authority to provide information required for customs clearance.

Customers should respond to legitimate customs/courier requests within a reasonable period.

Divine Lotus will provide reasonable shipment documentation required from us as the seller/exporter.

Sometimes a production or shipment may take longer than expected.

If we become aware of a meaningful delay affecting your order, we will communicate it rather than leave you wondering where your order is.

Where applicable law gives customers the right to accept a revised delivery date, cancel the order or receive a refund because of a delay, those rights will be respected.

If tracking indicates that a shipment may have been lost, please contact us. We will investigate the shipment with the courier.

Where a shipment is confirmed lost, Divine Lotus will work with the customer toward an appropriate replacement or refund, subject to applicable law and the circumstances of the shipment.

Customers should not be expected to resolve a confirmed courier loss entirely on their own.

Every Lotus Seat will be packed for safe transportation, but international shipping involves multiple stages of handling.

If the parcel or product arrives visibly damaged:

• Take photographs of the outer shipping carton before discarding it.
• Photograph the damage to the product and packaging.
• Keep the packaging until the issue has been resolved.
• Contact Divine Lotus as soon as reasonably possible with your order number and photographs.

If a customer refuses an international shipment because they do not wish to pay properly disclosed customs duties, import taxes or other destination charges, the shipment may be returned to us.

Where legally permitted, actual costs incurred because of the refusal including return transportation or non-recoverable customs charges may be deducted from any applicable refund.

This does not apply where the refusal results from an error by Divine Lotus or where applicable consumer law provides otherwise.

If an order contains multiple products or accessories, they may occasionally be shipped separately.

Where this happens, additional tracking information will be provided where available.

International shipping can involve many hands between our door and yours. What remains our responsibility is communication.

We’ll prepare your order carefully, provide tracking where available, keep you informed about meaningful delays, and work with you if something genuinely goes wrong along the way.

For shipping or delivery questions: