Returns & Refunds Policy

If you simply decide that The Lotus Seat is not right for you, you may request a return within 14 days of delivery, subject to the consumer rights applicable in your country.

The product must be returned in a condition that allows us to offer it for resale. It should be:

• Clean and free from stains, marks or damage
• Undamaged and complete
• Returned with the included accessories and additional cover
• Handled only to the extent reasonably necessary to inspect and understand the product

Where legally permitted, the customer is responsible for the cost of returning the product.

The Custom Lotus Seat is made according to the colour/design selected by the customer.

Because customised products may be made specifically for an individual order, change-of-mind returns may be restricted where applicable law permits.

This does not affect your rights if the product is defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer protection laws.

We want every Lotus Seat to arrive as it was intended. If your order arrives:

• Damaged during delivery
• Defective due to a manufacturing issue
• Incorrect
• Different from the product or configuration you ordered

please contact us as soon as reasonably possible with your order number and photographs or other information showing the issue.

Products that have been damaged through misuse, accidents, improper washing or care, stains, cuts, burns, modifications or other customer-caused damage may not qualify for a change-of-mind return or replacement, except where mandatory consumer law provides otherwise.

Normal wear and reasonable use are treated separately from manufacturing defects.

To request a return, contact us at:

Please include:

• Order number
• Name used for the order
• Reason for the return
• Photographs/videos where relevant

We will provide the return instructions if your request is eligible.

Please do not send a product back without first receiving return instructions from us.

For a change-of-mind return, the customer is responsible for return shipping costs where permitted by applicable law.

For a product that is defective, damaged on arrival, or incorrectly supplied by Divine Lotus, we will cover the reasonable return/replacement shipping costs where required.

Once the returned product reaches us, we may inspect its condition before processing the applicable refund or replacement.

Where a reduction in refund is legally permitted because the product has been handled beyond what is reasonably necessary to inspect it, that reduction may apply.

Where a refund is approved, it will normally be sent to the original payment method used for the purchase.

We will process eligible refunds as promptly as reasonably possible and within the period required by applicable law.

Your bank, card issuer or payment provider may take additional time to reflect the refund in your account.

Shipping charges, return costs, taxes or duties may be treated separately depending on the circumstances and the laws applicable to your purchase.

The first Lotus Seats may be offered as a pre-order while the initial production batch is being prepared.

The estimated production/dispatch period will be stated on the product page at the time of purchase.

If an unexpected delay occurs, we will communicate the revised timing and provide any cancellation or refund options required by applicable law.

For international orders, customs duties, import taxes and other destination-country charges may apply unless clearly stated otherwise at checkout.

These charges may not be refundable by Divine Lotus where they are imposed by the customer’s country or customs authority.

We are a young brand, and every customer matters to us. We want the process to be straightforward:

• If you’ve simply changed your mind, we’ll follow a fair return process.
• If something went wrong on our side, we’ll work to make it right.
• If a situation is covered by mandatory consumer law, those rights will always apply.

For any questions about returns or refunds: